Shipping Policy

Welcome to ShopMitra

Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully.

Order Processing

• Orders are usually processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• We reserve the right to cancel or delay any order due to product unavailability, incorrect address, or unforeseen circumstances.

Shipping Time

Estimated delivery timelines:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Areas: 7–14 business days

Delivery times may vary depending on courier availability and location.

Shipping Charges

• We may offer free shipping on selected products or promotional campaigns.
• Any applicable shipping charges will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if provided).

Cash on Delivery (COD)

• COD may be available on selected products and locations.
• We reserve the right to refuse COD orders in certain cases.

Delayed or Failed Deliveries

Delivery delays may occur due to:

• Weather conditions
• Public holidays
• Courier issues
• Incorrect shipping information provided by the customer

If delivery fails due to an incorrect address or unavailability of the customer, additional shipping charges may apply for re-shipment.

Damaged or Missing Products

If you receive a damaged, defective, or missing item:

• Contact us within 48 hours of delivery
• Share order details along with clear photos/videos of the package and product

We will review the issue and provide a suitable resolution.